Please click on a topic from the list below - the help for that topic will then appear on the right-hand side of the page.
We hope the information here will answer your question, but you can also email us or call us on
(Calls cost 10p per minute from BT landlines but will vary depending on your phone company or if using a mobile).
If you have other questions, Click here Submit a Question at Feedback.
The search facility can be found at the top of every page of the site, and allows you to search for an item using a keyword or item number.
An item number is 7 digits long (e.g. AB123 CD) and can be found when you are looking at an item on the website,in the brochure or in a leaflet or advert. Simply type the number into the search box and click go. A page showing all the details of your item should be displayed. If you are told your item number is incorrect, check that you have typed in all 7 digits correctly, and that you have not substituted the letter I for the number 1, or the letter O for the number 0. If you still cannot find the item, you could try a keyword search instead.
When searching for items using keywords, use words which are likely to be in the name or description of the item.
If you choose Advanced Search, you can also enter the colour, price range or size you are interested in, although the more search criteria you enter, the fewer search results will be returned.
If your search finds some appropriate items their pictures will be displayed for you to browse through. You can see a bigger version of each picture by holding your mouse over it. The number of items in the list will be shown in the top left corner of the page and you can scroll through the pages in the list using the arrow buttons in that corner. When you find an item you like, click on it for more details.
The keyword search only searches for items. It will not find:
- Account numbers (Instead, go to ’ sign in’ to access your account)
- Information within the site, such as ’Delivery policy’ (You may instead find what you are lookingfor in ’Terms & Conditions’ at the bottom of each page)
- Other websites (a full list of our sister websites can be found here)
The Quick Order Form is the best facility to use if you have a shopping list of item numbers that you want to order. Simply go to the form (using the link at the top of every page), enter up to 9 item numbers in the boxes provided, then click ‘Continue’. The items you have requested will be displayed in a list.
Select the size, colour and quantities that you want for each item. If you have changed your mind about an item, remove the tick from the box to the right of the item by clicking in the box and this item will not be included in your order. When you are happy with your selections, click on one of the “Add to Bag” buttons at the bottom of the page. For your convenience, we have provided the option of going straight to checkout (click “Add to Bag and Go to Checkout”), or you may wish to browse or search for more items (click “Add to Bag and Continue Shopping”).
You will be informed if any of your items are out of stock or will take longer than normal to be delivered, and will be given the chance to remove these items from your order.
Before completing the Quick Order Form, you may also be shown several items which we think complement those you have already ordered.
All of the items in the current brochure, plus many more, can be seen by browsing through the categories near the top of each page. Keep selecting the category or sub-category that interests you most until you reach a page which displays pictures of the first 15 items in your chosen category.
You can see a bigger version of each picture by holding your mouse over it. The number of items in the list will be shown in the top left corner of the page and you can scroll through the pages in the list using the arrow buttons in that corner. When you find an item you like, click on it for more details.
Whether you have found an item through browsing or searching, a page will be displayed showing all of the details for that item. This page may provide links to further information or additional pictures of the item. None of these links will take you away from the item details page - they will simply open a new smaller window which you can close after viewing the additional information or picture.
If you decide that you are interested in ordering the item, you should select the correct fitting, size, colour and quantity (not all items have all of these options). On certain items, you may also be offered the option of adding a personalised message to the item.
When you are happy with your selections, click on the “Add to Bag” button. You will be informed if the item is out of stock or will take longer than normal to be delivered, and may be offered an alternative item in this case. If an extended warranty is available on the item, you will be provided with details of this warranty and can add it to your bag if you wish.
After adding this item to your bag, you may also want to take a look at the matching or complementary items shown on the right hand side of the page.
Once you have found and added to bag all the products that you want to order, click ‘Go to Checkout’, where you can place you order. Please note: your order will not be placed until you click ‘Submit’ on the checkout page.
Many visitors to this website have requested a brochure or ordered from Marisota before by phone or post. If you are one such visitor, then you will already have a Marisota account that you can use on this website. We only require a few additional details from you during your first visit to set your account up for online access. To provide these details, click the ‘sign in’ link at the top of any page, and then select Option 1 registration. You will be asked for your account number, surname and postcode so that we can be sure we find the correct account. Then we will ask you for a password and email address which are essential for shopping online.
You only need to register your account in this way once. On all future visits, you can sign in using Option 2 by providing your account number and password.
If you are new to shopping with Marisota, then you will need to set up an account with us. You can use this account each time you place an order, which will mean you only ever have to enter your details once, and you can view a history of your transactions with us. Most account holders choose to set up a ‘credit account’ when they register. This account allows you to order goods and view them at home for 28 days before paying for them. Please note, we do reserve the right to refuse credit - if this is the case, you will be asked to provide credit or debit card details when you get to the checkout. For more details of our credit account facility, see the Personal Account section on the main Help page.
The registration process asks you to first enter your address, which must be a valid address according to the Post Office files. Occasionally the system has trouble recognising new addresses or business addresses. We also regret that the website cannot register BFPO addresses. If you have difficulty at this point in registering please do not hesitate to contact us so that a Customer Service advisor can set up the account for you.
After entering your address, you will be asked for details such as your name, date of birth and email address. At this point, you will also enter a password which will allow you to quickly sign in to the website on future visits.
You should read the Terms & Conditions of the account before clicking ‘Accept’ or ‘Decline’ to indicate whether you are happy to continue setting up a credit account. If you would prefer not to have a credit account as you are happy to pay in full by credit or debit card at the time of each order, then you should click decline at this point in the process. You will then be offered the opportunity to set up a non-credit account.
For both types of account, you will be sent two separate emails confirming your account number and password.
a), Order Progress - View the progress status of your current order at My Account;
b), Order History - View your history of purchases at My Account that you have made with us;
and it is free to create an account
http://www.usps.com (USA)
http://parcelforce.com (UK)
http://www.ems.com.cn/english-main.jsp (Rest of the World)
Note:
EMS: En-route tracking information is available once the parcel arrives at destination country.
